About This Role
Directing and overseeing all store operations is the core of this management role, with a strong focus on customer service, sales, and team leadership. The role suits a manager with experience in retail or quick-service restaurants who can lead a team to meet sales targets and enhance customer experience.
Responsibilities
- Implement the 10 feet Rule: greet every customer within a 10-foot radius of any staff member
- Ensure 100% GUEST sales process implementation and compliance
- Ensure planogram and merchandising compliance
- Usher and reverse usher customers and act on customer feedback
- Meet targets as per KPIs
- Execute plans to maximize sales, profit, and customer experience
- Take 100% responsibility and accountability for complete compliance on promotion and offer execution with zero tolerance
- Ensure ticketing compliance (correctness, cleanliness, adherence to guidelines) and 100% compliance on merchandising and display guidelines
- Drive liquidation of SLM and ageing stocks
- Maintain stock accuracy (system and physical stocks)
- Ensure PID's schedule compliance on a regular basis
- Ensure adherence to SOPs in the section
- Drive the "Lean Time Equals Learn Time" principle for the team
- Plan staffing and sales targets for all team members
- Review performance daily for each team member and provide feedback and support to ensure they achieve targets
- Ensure every staff member is fully trained before being deployed on the floor and that continuous training is happening for the staff
- Review staff performance on the floor: GUEST, customer handling, product knowledge
- Drive croma.com usage on the floor to engage staff, improve product knowledge, and deliver great customer service
Requirements
- Minimum 3+ years of experience in team handling and floor management
Important Details
- Team: Responsible for planning staffing and sales targets for all team members
