About This Role
Managing a specific department such as Feed, Live Haul, or Feed Mill, this role serves as a crucial operational link between the organization, its drivers, and customers. The Department Manager coaches and mentors experienced drivers, working to achieve specific customer service and company goals.
Responsibilities
- Manage a dedicated fleet of professional drivers, monitoring performance, attendance, safety, and quality
- Monitor, direct, and dispatch all transportation activities within the assigned department
- Take responsibility for service failures (driver, dispatch, planning), communication, equipment, utilization, driver turnover, fuel (MPG, out of network, idle time of equipment, out of route miles), safety (safety initiative, accidents, worker’s comp, random drug), and maintenance (PM services, equipment inspections)
- Maintain customer relations through excellent communication and client interactions
- Provide daily updates to the Position Control spreadsheet
- Review and issue coaching in correspondence with the Lytx cameras
- Track and manage attendance, time off, and home time requests in accordance with department expectations
- Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover
- Receive ETAs and PTAs and manage them throughout the day
- Receive confirmations of load assignments
- Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for professional drivers
- Monitor and trace loads so that follow-up can be made to customers regarding late pickups and/or deliveries, as well as any other load changes that may occur
- Work with other internal departments to resolve customer or company issues when necessary
- Follow established procedures and best practices to ensure consistency and quality
- Manage driver PM schedules for both tractor and trailers
- Assist drivers with payroll needs, advances, and fuel issues
- Prepare, organize, and assist in the loading process
Requirements
- Proficient use of Microsoft Office Products
- Ability to communicate effectively verbally, in writing, and electronically
- Knowledge of DOT regulations and Driver HOS
- Ability to work in a fast-paced and always changing environment
- Ability to manage people effectively
- Ability to be self-motivated and work unsupervised
- High School Diploma or equivalent
- Valid CDL preferred
- 1+ years of transportation experience required
- Leadership experience preferred
Benefits
