About This Role
Leading a passionate and dedicated team, the Department Manager creates excellent customer experiences that go beyond the expected. This role sets the tone for a welcoming and inspiring store environment, driving results through a focus on service and operational excellence.
Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Requirements
- Good knowledge of store operations and standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused: Genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service
- Product Passion: Genuine interest in the products offered and love sharing that enthusiasm with customers
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests
- Comfortable working varied hours, including evenings, weekends, and holidays
- Portuguese and English knowledge (the recruitment process will be conducted in English)
Benefits
- 25% staff discount across all H&M Group brands, available both in-store and online
- Inclusion in the H&M Incentive Program (HIP)
- Discount platform: Advantages Club (for Portugal-based colleagues)
Important Details
- Schedule: 40 hours a week, flexible working hours with shifts scheduled between 7:00 and 20:30
About the Company
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. H&M Group is committed to fostering inclusive, diverse, and equitable workplaces across its entire organisation.
