About This Role
Directing the sales and operations of a Brunello Cucinelli department, the Department Manager supports the Store, guides the in-store team, and serves as a key point of contact for customers. This role suits an experienced retail professional with a passion for luxury fashion and team leadership.
Responsibilities
- Cultivate relationships with customers through active presence on the shop floor, providing unique service and shopping experiences in line with brand philosophy, corporate image, communication, and CRM guidelines
- Communicate clearly, correctly, and courteously in their mother tongue and other foreign languages with clients and colleagues, actively listening to establish mutual trust
- Guide sales operations and ensure customer service and selling ceremonies comply with company guidelines to provide special customer experiences
- Collaborate with Management to set specific, actionable goals based on established KPIs, promoting the achievement of assigned store and setup targets
- Support the Store in organizing events and trunk shows to introduce new customers to the Brunello Cucinelli world, instil and increase loyalty, and provide ideas for CRM actions
- Ensure high standards are maintained through correct implementation of Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis
- Enrich presence in the Boutique through careful interpretation of the Brunello Cucinelli style, ensuring continuous updates on products and new collections for the team and themselves
- Guide the team in maximizing sales and performance and report any missed opportunities to management for potential corrective actions
- Provide feedback through reports related to sales trends (e.g., bestsellers, slow-mover products), customers, and competitors to boost business
- Manage and motivate the team in carrying out daily activities within the Boutique with a sense of responsibility
- Ensure each team member receives continuous feedback to guarantee continuous improvement
- Safeguard and promote respect and collaboration between colleagues, mediating any quarrels within the team through group coaching or one-to-one meetings
- Cooperate with the stock department, providing support when required, especially during inventories
- Ensure that retail operations procedures and guidelines provided by HQ are respected
- Cultivate direct contact with the headquarters
- Use main IT applications and systems, constantly updating any new tools made available by the company, with particular reference to the Xstore management system and the Salesforce CRM system
Requirements
- Minimum 6 years of experience in Retail
- At least 2 years of managerial experience in a luxury Retail brand
