About This Role
Leading and supporting a team to create an inclusive culture is the core of this Department Manager role, encouraging collaboration and an entrepreneurial spirit. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, while analyzing sales and creating plans to optimize results and profits.
Responsibilities
- Be responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
- Represent yourself and the H&M brand positively during customer interactions
- Be aware of and take responsibility for your department's strengths, identify commercial opportunities, and act on them
- Establish and analyze sales and budget goals, creating plans to optimize results
- Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
- Follow up that your team is actively promoting the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
- Manage your department in a cost-efficient way
- Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges
- Ensure all admin routines for both people and operations are handled correctly
- Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Be responsible for recruitment, onboarding, performance management, upskilling, and developing your team in-store
- Complete performance evaluations and succession planning to support business and team needs
- Retain and share your knowledge and skills with your team
- Collaborate, plan, and teamwork with the in-store Visual Merchandiser team
- Give and receive feedback with your colleagues to learn, develop, and support each other
- Be responsible for the team's planning and scheduling
- Communicate regularly to store colleagues to inform, motivate, and inspire through daily and weekly meetings
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed
- Participate in relevant available onboarding and introduction processes, trainings, and courses relevant for your role and future development
- Secure a clean and tidy sales floor and back of house including stockroom areas
- Ensure high fashion quality, visual, and commercial product presentation, with good garment care
- Secure good stock levels and provide input on allocation to the Area team
