About This Role
This role involves leading a department to provide an exceptional shopping experience, focusing on customer service and team development. The Department Manager is responsible for achieving sales goals, managing payroll, training staff, maintaining visual standards, and ensuring operational efficiency while upholding company values.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop again
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Demonstrate the ability to make decisions with sound judgment, and in the best interest of the customer, store team, and business
- Demonstrate a commitment to training and development utilizing all training resources available
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership
- Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
- Lead and execute completion of company directives within appropriate time frames
- Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
- Maintain awareness of all current promotions and process them correctly at the POS
- Champion new product launches by being the material expert in new product information
- Ensure all marketing and promotion signage is up to date and placed correctly
- Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner
- After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
- Perform management functions as expected, including but not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
