Department Manager

About This Role

Department Managers lead and support their teams, fostering an inclusive and collaborative culture where everyone can thrive. They contribute to both their own success and the company's by acting in line with its values. This role is for a leader who can deliver an outstanding customer experience and drive sales.

Responsibilities

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling products
• Take responsibility for your store and department's strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels
• Manage team planning, scheduling, and ensure seamless opening and closing routines
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge
• Represent yourself and the brand positively during all customer interactions

Requirements

• Experience in retail management and operations
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting
• Strong and confident leaders who inspire, coach, and develop their teams with integrity
• Thriving in collaborative, dynamic environments, with a solution-focused mindset
• Motivated to create great customers experiences while promoting and selling products
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales
• Effective communicators, creative, and curious
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers

About the Company

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role contributes to creating an inspiring and welcoming environment. The company aims to make fashion accessible and sustainable for all by building meaningful connections with customers in its stores.