Department Manager

About This Role

Leading and managing a department or defined business area, this role creates a positive and engaging environment for colleagues and customers. It involves supporting, coaching, and developing store colleagues to deliver customer-focused service, maintain exceptional store standards, and foster highly engaged teams.

Responsibilities

• Support the Store Manager in leading, coaching, and developing a high-performing, engaged team
• Deliver exceptional customer experiences that encourage customer loyalty and repeat visits
• Develop store teams through internal development programs to support future talent and career pathways
• Help maintain a safe and compliant store environment for colleagues and customers
• Contribute to delivering financial results in line with or exceeding company targets
• Support other retail management duties where required
• Act as the point of contact for colleagues in the manager’s absence
• Provide excellent customer service, addressing inquiries and resolving complaints professionally
• Help manage day-to-day operations, including opening and closing procedures
• Support cash management tasks, such as processing transactions and reconciling tills
• Participate in hiring, onboarding, and training new employees
• Provide feedback and coaching to colleagues to improve performance
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
• Contribute to achieving or exceeding the store’s monthly sales target
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT
• Achieve upselling or cross-selling targets
• Maintain a high customer metric score
• Ensure stock accuracy during store Audits
• Ensure all new colleagues complete mandatory training required
• Ensure colleague engagement survey results meet or exceed company benchmarks
• Assist in keeping operational costs within the allocated budget

Requirements

• Great coaching, mentoring, and team building skills that drive team performance
• Strong communicator with the ability to engage, support, and influence colleagues effectively
• Experience leading, coaching, and developing colleagues within a retail or customer-focused environment
• Experience of effectively prioritizing and delegating workload to achieve team goals and objectives
• Experience supporting business growth through customer engagement, local activity, or community initiatives
• Commitment to delivering excellent customer service and customer experiences
• Ability to demonstrate the ability to improve store performance and standards through effective planning