Department Manager

About This Role

The Department Manager drives sales and supports the day-to-day operations of the store, reporting to the Store Manager. This role suits a sales-focused individual who can ensure exceptional customer service, deputise for senior management, and contribute to a high-standard retail team.

Responsibilities

• Personally drive sales, offer exceptional customer service, and build a personal client list
• Manage and drive the sales team, working with them to achieve sales targets
• Lead the team in excellence of service through outwardly displaying exemplary service techniques
• Deputise for the Manager and Assistant Managers in their absence in all aspects of their role
• Be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures
• Support the Senior Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents
• Maintain constant awareness of security issues at all times
• Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly
• Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock, and following VM guidelines
• Maintain workplace safety and provide a healthy environment for staff and customers

Requirements

• Good knowledge and comprehensive understanding of the range of processes, procedures, and systems to be used in carrying out assigned tasks, acquired through job-related training and considerable on-the-job experience
• Operate within a defined role, with some autonomy in how tasks are delivered
• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department
• Provide on-the-job training and support for new team members
• May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions
• May act as coach/mentor
• Understand procedures and have the capability to evaluate and select the appropriate alternatives from defined options
• Plan and monitor own work within agreed deadlines
• Responsible for checking the quality and accuracy of own work
• Produce routine reports and other documents from standard templates
• Perform a range of activities in a variety of structured environments
• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided