Department Manager

About This Role

Working directly with the General Manager and the Management Team, the Department Manager ensures the day-to-day management and operation expectations of the store are met. This role involves leading staff, making informed decisions, problem-solving, and effectively managing the store as a Manager on Duty (MOD). The manager oversees one large department or multiple smaller departments, including staff, and typically has one additional area of responsibility.

Responsibilities

• Apply Core Values
• Work with the management team to complete daily operations
• Actively seek out improvement opportunities for assigned departments and personal leadership
• Delegate and give clear instructions to store staff and hold the team accountable to working efficiently to complete daily tasks and store operations
• Effectively communicate both written and verbally to all levels of the business
• Provide support to the sales floor during peak periods or when the need arises
• Understand the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience
• Provide outstanding customer service, ensure all level 1-3 staff are providing excellent customer service and providing feedback in the moment when standards are not being met
• Ensure all staff are trained and implementing SB tools to create WOW experiences
• Be proficient in most departments and able to provide excellent on-the-spot customer service
• Respond to high-level situations or difficult customers throughout all departments and know when to involve the Assistant General Manager or General Manager
• Effectively implement and set expectations for SB's Security Policy
• Identify merchandise priorities for their department based on business culture and strategically plan daily, weekly, monthly, and seasonal workload for staff
• Work with the General Manager to determine department goals, maintain cleanliness and organization, create aesthetic appeal and monitor inventory management
• Communicate with Buyers to improve product management
• Work with the department staff and Merchandising Team to ensure product is getting out in a timely manner and work with other MODs to ensure all incoming product is merchandised efficiently and effectively
• Maintain open communication; staff across all levels find you approachable and are comfortable coming to you with questions, concerns or issues
• Actively work to support diversity and inclusion in your store
• Proactively manage assigned department staff by conducting training, writing achievable review goals, and assisting staff in their development
• Be aware of all training resources and utilize them to keep up to date with all company training for self and assigned department staff