About This Role
The Department Manager provides leadership and expertise to mailing services associates, fostering a teamwork environment to achieve production goals. This role involves ensuring quality assurance, monitoring performance, scheduling staff, and assisting with equipment maintenance and troubleshooting.
Responsibilities
- Provide quality leadership, knowledge, and skills to mailing services associates, creating a motivating work climate to achieve a teamwork environment
- Use good judgment when analyzing facts and solving problems and make decisions in a timely manner
- Assist the Plant Manager by ensuring that all mail quality assurance policies and procedures are always followed
- Monitor the overall performance of mail services including control of production capability and labor costs
- Schedule all services staff daily to meet production demands
- Provide necessary signoffs and approvals to all MS operators before beginning new jobs during the assigned shift
- Take appropriate corrective action to maximize performance
- Assist all MS staff with set-ups, troubleshooting, and preventative maintenance on equipment
- Follow up on all corrective action
- Report all mechanical problems or supply deficiencies to the appropriate support personnel and the Plant Manager
- Monitor all hourly/shift production counts and quality control checks to ensure that production targets are reached while maintaining the highest level of quality
- Coordinate with other production departments to ensure that all needed materials arrive in your department in a timely manner to meet scheduled tasks
- Coordinate all inbound and outbound material movement by giving clear and concise instructions to the department material handlers
- Be proactive in alerting the Plant Manager to any potential issues that would negatively impact mailing schedules
- Actively participate in the continuous improvement process for quality control, productivity, and operating procedures
- Maintain a clean and safe working environment
- Be present and available at scheduled times and locations as outlined in work schedule
Requirements
- Exemplary associate status within the organization
- Excellent communication skills with basic computer skills
- Thorough and satisfactory knowledge of all relevant mail services processes, ink jetting, inserting, tabbing, affixing, folding, sorting etc.
- Thorough knowledge of the equipment used in various departments
- Very strong leadership skills and quality decision-making ability
- Ability to take direction and communicate effectively with Plant Manager
- High School diploma or equivalent
