Department Manager

About This Role

This full-time position as Retail Department Manager involves overseeing the daily operations and performance of a key department within a busy home improvement and hardware store. The role suits an experienced retail professional with strong leadership skills and a passion for customer service.

Responsibilities

• Manage and lead a team of sales associates to deliver exceptional customer service
• Drive sales and profitability targets for your department through effective inventory management and merchandising
• Oversee stock ordering for each area
• Analyse sales data and customer trends to identify opportunities for growth and improvement
• Ensure compliance with company policies, procedures and health and safety standards
• Assist with the overall store operations as needed

Requirements

• Experience in a retail management or supervisory role, preferably within the home improvement or hardware industry
• Strong leadership and people management skills with the ability to motivate and inspire a team
• Excellent customer service orientation and problem-solving abilities
• Exceptional organisational and time management skills
• Passion for the home improvement industry and a commitment to providing outstanding customer experiences
• Ability to work weekends and open/close the store as required

Benefits

• Great place to work

About the Company

Emerald Mitre 10 Home & Trade is a leading home improvement retailer in regional Queensland, focused on providing exceptional customer service and high-quality products. It is part of the wider Mitre 10 network, a trusted name in Australian hardware for over 60 years.