Directing a specialized department within a retail operation is the core of this management role, where you will oversee merchandising, production results, and quality control. This position suits a leader who can support all aspects of retail while ensuring an appealing sales floor and exceptional customer service.
Responsibilities
Understand and work in any store function, including sales, donation, textiles, and wares
Merchandise the store effectively through displays, timely features, end caps, and an appealing sales floor
Act as an expert in an assigned area of the store, taking ownership for merchandising, production results, quality control, and overall operation
Support the inventory process according to organizational guidelines
Operate as manager on duty, handling telephone calls, covering sales floor breaks, answering customer and employee questions, responding to manager calls, replenishing goods, opening and closing the store, and following banking procedures as assigned
Help manage the overall flow and inventory of donated goods, new goods, and seasonal goods
Promote exceptional internal and external customer service through effective communication
Support goals for financial results, including sales growth and increased average sales
Help to establish and maintain an effective and respectful team to achieve results
Train and provide day-to-day instruction to retail associates
Create a positive working environment
Provide performance feedback to the Store Manager
Be responsive and respectful towards others within the organization
Role model appropriate behavior, including courteous and respectful interactions
Create a positive and professional store culture
Lead by keeping safety a priority, including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed
Understand and support loss prevention practices
Demonstrate regard for Goodwill's assets, including property and equipment
Complete required reporting accurately and in a timely manner
Understand and help to maintain Kaizen principles
Live Goodwill's values through saying thank you, having fun, respecting resources, valuing every voice, and thinking first
Requirements
A combination of education and relevant work experience that aligns with the duties of this position
Familiarity with retail concepts, practices, and procedures
Ability to provide oversight to location and employees
Ability to make fast and accurate decisions in all aspects of daily operations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to effectively and respectfully communicate with customers (internal and external)
Ability to set objectives and goals; break down work into process steps; measure performance against goals; and evaluate results
Ability to effectively prioritize multiple issues/tasks
Sense of urgency in addressing customer needs
Demonstrates high ethical practices with exceptional decision-making abilities
Ability to follow instructions and work independently
Ability to follow all safety rules
Proficient in computer skills, including internet operations, Microsoft Word, Excel, and Outlook
Ability to efficiently and effectively perform all functions of the job
Ability to stand, bend, lift, and reach for long periods of time
Ability to lift up to 40 pounds and occasionally lift up to 80 pounds
Use of both hands
Good manual and finger dexterity
Ability to work in dusty conditions
Ability to inspect and eliminate non-saleable donations
Nice to have:
Previous supervisory experience
Ability to travel to bank on a regular schedule
Driver
Proof of auto insurance
Benefits
Medical, dental, and vision insurance
Basic and voluntary life insurance
Short-term disability and employee assistance program
Retirement plans with employer discretionary match
Bonus opportunity
Paid time off
Flexible schedule
Training programs
Tuition reimbursement
Career advancement opportunities
Employee discounts
Supportive, inclusive workplace
Important Details
Environment: Primarily based in a retail store environment with regular interaction with customers, team members, and merchandise on the sales floor
Duties may also include work in warehouse areas, with exposure to varying temperatures, noise, dust, and physical handling of goods
Requires standing and walking for extended periods, frequent bending and lifting, and ability to safely move merchandise and materials
Flexibility to shift between customer-facing and warehouse responsibilities is essential
Schedule: Weekend and evening work required
About the Company
Goodwill of Northern Illinois supports its mission through retail operations and other programs.
Goodwill Industries of Northern Illinois is a community-based not-for-profit organization whose mission is to create opportunities for individuals with barriers to enhance their lives.
