About This Role
This role involves partnering with the Operations Manager to meet fulfillment goals for cost, quality, and safety. The Department Manager oversees all aspects of their assigned department, ensuring high levels of success and productivity, and managing all activities within the fulfillment center, including processes, planning operations, and people management.
Responsibilities
- Track, analyze, and communicate Key Performance Indicators (KPIs) to all staff
- Manage daily department functions including order filling, checking, packing, truck loading, receiving, put away, cycle counting, replenishments, sanitation, and maintenance
- Ensure compliance with all regulatory, federal, state, local, and Patterson policies and Standard Operating Procedures (ISO, VAWD, AIB, DEA, etc)
- Establish daily/weekly projections related to operational flow for departmental planning
- Develop long-range forecasts/plans for expected volume
- Plan and coordinate activities between various departments to ensure maximum customer satisfaction
- Engage monthly with PLSI counterparts to discuss trends, issues, and operations
- Participate in Quality Management Systems (QMS) projects and committees
- Manage programs such as Safety Program, Verified Accredited Warehouse Distribution (VAWD) Program, American Institute of Bakery (AIB) standards, etc.
- Work closely with the Fulfillment Center Manager, other Department Managers, and Supervisors to establish and understand the goals of the FC and support achievement of facility goals from a cost and productivity standpoint
- Work with Supervisors to develop plans to fix any operational issues encountered within the department
- Initiate communication with the FC Manager to notify them of any operational or personnel issues that may negatively impact operations
- Participate in the training and implementation of new procedures or process changes (including SOP’s and FC specific policies) that need to be introduced to the FC personnel
- Establish and maintain relationships with both internal and external customers
- Train and mentor all new Operations Supervisors and Warehouse Associates
- Provide FC Network support when needed
- Create a positive work environment that promotes creativity, teamwork, and recognition
- Establish, support, promote, and participate in network, facility, and departmental activities designed to strengthen and improve morale, teamwork, and the overall work environment
- Lead projects and support best practices across the entire network for all locations
- Be responsible for safety performance at the FC
- In collaboration with the FC Manager, manage all staffing functions (interviewing, hiring, assignment of duties, training, cross-training, personnel development, performance reviews, and discipline) for the workforce
