About This Role
Directing a department within a luxury fashion house, the Department Manager acts as a brand ambassador, driving sales and ensuring an excellent client experience. This role supports the Store Manager by motivating the team, leading by example in personal sales, and managing client engagement.
Responsibilities
- Achieve individual sales goals and objectives set by the Store Manager
- Lead by example, role model the client journey, and uphold the client experience at all times
- Manage the customer flow to ensure the best possible service and that no client is left unattended
- Drive partnership on the selling floor between sales associates, stock associates, and the operations team
- Partner with the Store Manager to host training initiatives within the store
- Use morning huddles and weekly meetings to constantly reinforce key elements of the ETRO Experience through role-play, providing tips and discussing opportunities of individual associates
- Partner with the Store Manager to drive overall goal expectations throughout the store
- Resolve client issues as they arise
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Assist with the opening and closing of the store, which includes securing doors, windows, and merchandise, successful alarming of the store, and POS procedures
- Oversee the full organization of company assets per back-of-house and front-of-house guidelines
- Work on additional projects as directed by management
Requirements
- Undergraduate Degree or equivalent experience
- 4+ years’ experience in the luxury sector and knowledge of industry-specific dynamics
- 5 years Luxury Retail or equivalent
- Managerial experience
- Excellent Client Service Approach
- Excellent communication skills
- Problem Solving, organized, and detail-oriented
- Team player with the ability to lead and influence peers
- Confident, enthusiastic, and positive
- Market and product knowledge/passion
About the Company
ETRO is a fashion house that has defined Italian style around the world since 1968, creating luxury clothing and accessories for men and women. The company's collections are characterized by a passion for travel and sartorial tradition.
