Delivery Manager

About This Role

This role is for a Delivery Manager who will ensure the successful execution of initiatives across all phases of the product lifecycle, from ideation to sunset. The position involves serving as the operational quarterback for delivery, partnering with various cross-functional teams to maintain alignment, manage risks, and ensure projects are delivered on time and with high quality. It suits a collaborative, data-informed, customer-centered professional grounded in professionalism and positive intent.

Responsibilities

• Own the delivery process across all phases: ideate, incubate, concept, design, develop, launch, track, and sunset
• Build and maintain high-clarity delivery plans, timelines, and cross-functional alignment points
• Ensure initiatives move systematically through lifecycle checkpoints with proper documentation and approvals
• Monitor progress and proactively identify risks, dependencies, and blockers
• Serve as the primary orchestrator across Product, Engineering, Design, CX, Revenue, and Operations
• Facilitate communication flows and ensure stakeholders remain aligned and informed
• Coordinate work across teams to maintain predictable delivery and manage cross-team impacts
• Prepare and present delivery updates, risk summaries, and launch readiness reports
• Coordinate cross-functional input and develop presentation content for launch go/no-go reviews and quarterly business reviews
• Ensure each lifecycle phase meets required standards for readiness and completeness
• Maintain structured documentation including charters, delivery artifacts, and execution trackers
• Implement and uphold best practices for delivery governance, tooling, and process consistency
• Track KPIs related to delivery success, product health, and post-launch performance
• Maintain the Monday.com board, or coordinate with team members to keep it current and accurate
• Collaborate with Product Managers on roadmap feasibility, planning, and sequencing
• Partner with Product Owners to ensure backlog refinement aligns with delivery expectations
• Ensure clarity around requirements, ownership, and delivery expectations across all phases
• Lead launch readiness processes, including checklists, cross-functional alignment, and risk review
• Track adoption, performance, and customer feedback post-launch
• Ensure learnings are documented and integrated into future delivery approaches
• Coordinate sunset planning and execution for end-of-life products or features
• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts
• Identify automation or process improvements that accelerate execution
• Champion operational excellence and continuous improvement practices across teams

Requirements

• 3–5+ years of experience in delivery management, program management, or project management for software products
• Demonstrated experience taking a substantial software product launch to market from start to finish, through customer delivery and the post-launch feedback loop
• Strong understanding of Agile delivery, product lifecycle frameworks, and cross-functional coordination
• Proven ability to manage complex timelines, dependencies, and stakeholder groups
• Exceptional communication, facilitation, and organizational skills, including strong written, verbal, and presentation skills and executive presence
• Experience supporting both onshore and offshore teams is a plus
• Strong analytical and problem-solving ability with attention to detail
• Hands-on experience using AI tools to accelerate delivery or improve operational efficiency
• Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification

Nice to have:

• Experience with Monday.com
• Experience with Jira
• Experience with Salesforce and Zendesk
• Enterprise software launch experience
• Experience with product or feature sunset planning and communications

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Important Details

• Work format: Hybrid, 2 days per week required in Austin, TX

Application Process

• Interviews are designed to be interactive and conversational
• Candidates are expected to respond based on their own experience and thinking during live interviews
• The use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted

About the Company

Togetherwork sets a high bar for clarity, collaboration, and execution, working in deep partnership with Engineering, Revenue, CX, Operations, and Support. The company shares accountability for delivering stable, modern, insight-driven products that help customers thrive. They embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.