About This Role
As a Senior Delivery Manager at CGI, you will play a pivotal role in delivering complex technology programmes that strengthen essential government operations. You will take ownership of delivery outcomes, lead talented multidisciplinary teams, and bring fresh thinking to overcoming challenges while managing demand and driving continuous improvement.
Responsibilities
- Take full accountability for successful project and workstream delivery, ensuring agreed scope, milestones, quality, costs and outcomes are achieved.
- Establish clear delivery plans, objectives and dependencies, balancing multiple concurrent projects and competing business priorities.
- Proactively identify risks, issues, blockers and resource constraints, implementing effective recovery actions to maintain delivery commitments.
- Bring together technical, commercial, supplier and client stakeholders to ensure aligned decisions and successful delivery outcomes.
- Manage incoming client requests, coordinate impact assessments and validate delivery estimates, resource requirements and commercial responses.
- Evaluate assumptions, scope and delivery commitments, introducing practical improvements that strengthen delivery performance and predictability.
- Build high-performing delivery teams through recruitment, onboarding, skills development and effective resource allocation.
- Manage delivery capacity, resource utilisation and workflow to meet existing commitments while responding effectively to new demand.
- Maintain accurate delivery records, provide clear stakeholder reporting and ensure decisions, risks and dependencies are appropriately managed.
- Champion lessons learned, consistent delivery practices and continuous improvement across the account.
Requirements
- Proven experience as a Delivery Manager, Senior Project Manager, Programme Manager or equivalent within technology or IT services.
- Strong track record of delivering complex technology, infrastructure, application, integration or service change initiatives from planning through to completion.
- Demonstrable experience managing multiple concurrent projects or workstreams, including scope, milestones, budgets, risks, dependencies and resources.
- Experience leading multidisciplinary technical and delivery teams, maintaining performance and accountability across competing priorities.
- Strong capability in delivery risk management, issue resolution, dependency management and recovery planning.
- Experience managing demand intake, project requests or front-door processes, including impact assessments and delivery planning.
- Proven ability to coordinate, challenge and validate technical estimates, resource requirements and commercial commitments.
- Experience managing team capacity, resource allocation, recruitment and capability development.
