About This Role
This role involves taking full ownership of the delivery of infrastructure services, ensuring they consistently meet agreed-upon performance metrics. The successful candidate will be responsible for monitoring service health, driving improvements, and managing stakeholder relationships to maintain high service quality.
Responsibilities
- Own end-to-end delivery of infrastructure services
- Ensure services meet agreed SLAs, OLAs, and KPIs
- Monitor service performance, availability, and capacity
- Drive continuous improvement initiatives to enhance service quality
- Conduct regular service reviews with stakeholders and customers
- Ensure timely incident response and escalation management
- Drive Root Cause Analysis (RCA) and corrective actions
- Identify recurring issues and implement preventive measures
- Minimize service disruptions during releases and upgrades
- Assess risks associated with infrastructure modifications
- Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies
Requirements
- Infrastructure Operations Management
- Vendor and OEM Management
- Project Delivery & Transition Management
- Root Cause Analysis (RCA)
- Technical Escalation Management
- Business Continuity & Disaster Recovery Planning
- Stakeholder Management
Benefits
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
