Driving the delivery operating system of a business unit is the core of this leadership role, combining multi-pod Scrum leadership, program delivery, resource and capacity planning, financial visibility, operational governance, and PBU administration. This is not a ceremony-only Scrum Master role; the person is expected to independently create structure, maintain a single view of all commitments, challenge unrealistic plans, hold senior stakeholders accountable, and ensure work gets delivered with speed, predictability, and quality.
Responsibilities
Manage approximately 6-10 active Scrum teams or delivery pods in parallel
Ensure effective sprint planning, backlog refinement, daily Scrum, reviews, retrospectives, and Scrum of Scrums
Ensure every pod has a clear sprint goal, ready backlog, acceptance criteria, realistic capacity plan, visible dependencies, and agreed Definition of Ready and Definition of Done
Monitor and improve commitment reliability, cycle time, lead time, throughput, scope churn, defect leakage, release predictability, and delivery flow
Identify recurring blockers, delayed QA, weak Jira hygiene, and process failures, and drive corrective actions
Maintain one consolidated delivery plan across product roadmap, customer projects, customisations, technical debt, innovation, compliance requirements, production incidents, and L3 support
Maintain visibility of milestones, dependencies, delivery confidence, scope changes, customer commitments, and roadmap displacement
Support quarterly planning, monthly operating reviews, and major reprioritisation decisions
Maintain a current capacity and allocation view across Product, Engineering, QA, Architecture, DevOps, Design, Implementation, and Support
Identify overload, underutilisation, shared-resource conflicts, skill bottlenecks, and single points of failure
Recommend pod composition and practical trade-off options when capacity is insufficient
Track planned versus actual utilisation and explain material variance
Act as the operating owner for PBU delivery
Hold Product Managers, Engineering Managers, QA Leads, Architects, and stakeholders accountable for agreed actions and standards
Escalate unresolved issues with impact, options, recommendations, and decision requirements
Track planned versus actual effort, budget consumption, forecast variance, vendor cost, rework, and support cost
Maintain operational cost visibility for major roadmap initiatives and customer projects
Create and maintain release-readiness criteria covering functional completion, regression, integration, security, performance, open defects, rollback, monitoring, and support readiness
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Track defect leakage, production incidents, release failures, and RCA closure
Coordinate onboarding, role induction, stakeholder introductions, and training for new team members
Coordinate employee exits, access revocation, knowledge transfer, and work reassignment
Maintain PBU roster, role mapping, allocation view, onboarding status, and knowledge coverage
Support ISO, GDPR, information security, customer audits, and compliance obligations
Ensure compliance actions, evidence, owners, and due dates are tracked and completed
Experience with customer implementations, product customisation, and roadmap-versus-customer trade-offs
Experience managing large cross-functional teams and delivery pods
Exposure to ISO, GDPR, SOC2, information security, and customer audit controls
Experience with Power BI, Jira Advanced Roadmaps, portfolio management tools, AI-enabled delivery, and workflow automation
PMP, PSM, CSM, SAFe, PRINCE2, or equivalent certification
Important Details
Reports to: Product Business Unit Head
About the Company
Anchanto is a global enterprise-grade B2B SaaS company that provides cloud software for brands, retailers, and logistics providers to manage orders, inventory, marketplaces, fulfilment, parcel tracking, and omnichannel commerce. As Anchanto evolves toward integrated Product Business Units (PBUs), it needs leaders who can run the delivery operating system of a business unit.
