About This Role
Leading and inspiring teams in a fast-paced delivery centre, together with building a strong safety and customer-first culture while delivering reliable, high-quality service every day, is the core of this role. You will be part of a team that keeps Australia moving, backed by strong values, real purpose, and offers the flexibility to fit around your life.
Responsibilities
- Lead delivery, processing and support operations to achieve safety, service, people and performance outcomes
- Inspire and develop high-performing teams across a complex multi-shift operational environment
- Monitor operational performance, identify trends and use data-driven insights to improve productivity and customer outcomes
- Manage budgets, labour planning, contractor performance and resource allocation to maximise operational effectiveness
- Drive continuous improvement initiatives through Lean principles, operational excellence and disciplined performance management
- Strengthen safety culture, compliance and accountability across the facility
- Build productive relationships with employees, unions, contractors, community stakeholders and business partners
- Lead operational change, transformation and business improvement initiatives through effective communication, consultation and engagement
- Support Australia Post's strategic priorities by delivering sustainable operational performance and customer-focused outcomes
Requirements
- Proven experience leading complex, multi-site or multi-shift operations
- Demonstrated success leading large frontline workforces in industrial and unionised environments
- Strong experience managing industrial relations matters and building effective workplace relationships
- Proven ability to lead operational change, transformation and continuous improvement initiatives
- Strong capability in Lean, Operational Excellence, Continuous Improvement and Change Management
- Practical track record applying Lean methodologies to eliminate waste, improve workflow and deliver sustainable performance improvements
- Experience managing operational budgets, interpreting performance metrics and using data to drive business outcomes
- Demonstrated success delivering large-scale operational transformation and sustained performance improvement
- Tertiary qualifications in Business, Operations Management or a related discipline will be highly regarded
- Qualifications in Lean, Continuous Improvement or Change Management will be highly regarded
Benefits
- Perfect balance of a diverse, supportive team to connect with and your own time and space
- Safety and wellbeing is prioritised above everything else
