Delivery Manager

About This Role

This role involves leading the delivery and deployment of PAR Retail's Platform for both new and existing customers. The Delivery Manager will work collaboratively across various teams and third parties to ensure high-quality, on-time program delivery, driving business outcomes for customers.

Responsibilities

• Facilitate workshops and meetings, driving productive conversations across cross-functional teams to move decisions forward
• Own end-to-end delivery for projects, accountable for scope, timeline, budget, and quality across the full project lifecycle
• Build strong relationships with project teams, PAR Retail customers, and business stakeholders, serving as a trusted point of contact throughout delivery
• Manage change, bridge communication gaps, resolve conflicts, and drive teams toward alignment and shared commitments
• Identify risks and cross-team dependencies early, and drive mitigation before they impact delivery
• Keep stakeholders informed through clear, regular status reporting, and escalate issues with proposed paths forward when needed
• Lead multiple concurrent projects, balancing competing priorities and deadlines without losing sight of the details
• Navigate ambiguity and bring clarity in a fast-paced environment where change is constant
• Drive toward measurable delivery outcomes such as predictability, on-time delivery, and customer satisfaction
• Perform other duties as required

Requirements

• Bachelor's degree
• At least 3 years of Agile Delivery experience utilizing Scrum, Kanban or SAFe methodologies
• At least 3 years of Technology/Software Project Delivery experience
• 2+ years of experience using Jira and Confluence
• Results-oriented collaborative team player with a keen ability to demystify and streamline processes
• Excellent communication, presentation, interpersonal and listening skills; able to present technical subject matter across a variety of stakeholder levels
• Excellent problem-solving and analytical skills
• Self-driven with the ability to work in a self-guided manner
• Great organization skills with the ability to manage competing priorities

Nice to have:

• Certification(s) a plus: CSM, CSP, SAFe, or PMP
• Experience in the retail and/or payments industry

Important Details

• Work format: Remote
• Locations: New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Application Process

• Interview #1: Video Interview with Talent Acquisition Team (via MS Teams)
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)
• Interview #4: Interview with Senior Leader

About the Company

PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. They provide comprehensive software and hardware solutions that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. PAR Retail, a PAR Technology product, partners with convenience and fuel retailers to build customer loyalty strategies that drive business outcomes.