Delivery Manager

About This Role

This Delivery Manager role involves leading and managing service and change delivery for an account, a group of accounts, or a significant service area within a larger account. You will lead a team, both directly and through matrix management, operating an effective governance model to ensure services meet promised levels and financial targets. The position supports business growth and drives customer satisfaction through service excellence.

Responsibilities

• Lead and manage the delivery of run and change services to meet customer and organizational promises
• Constantly drive improvements for both the customer and the organization
• Objectively manage the performance of internal and partner delivery teams
• Demonstrate understanding of performance, its impact on the customer's business, and improvement actions
• Continually improve the efficiency and effectiveness of delivery processes and services, adding relevant value throughout the contract lifecycle
• Identify risks in service delivery, assess commercial implications, and take measures to eliminate or avoid risks
• Lead change for customers, ranging from simple in-life service changes to supporting complex organizational change
• Demonstrate awareness of relevant project management approaches
• Use contacts and insight to identify new ways Computacenter can add value to customers
• Work with the Senior Delivery Lead/Delivery Director and Group Services to support account strategy and present a unified team to the customer
• Ensure delivery functions and partners understand the strategy, customer's business, and Computacenter's place within it
• Contribute to and deliver against a communications plan, ensuring clear and consistent messaging
• Support Group Services in the development, negotiation, and agreement of contract changes
• Support the management of contract schedules related to your scope of service
• Ensure compliance and manage exceptions
• Manage account finances for accurate forecasting and cost management to achieve or exceed financial baselines
• Support Group Services in costing for services in Presales
• Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
• Act as the primary interface to one or more senior stakeholders within the customer organization
• Maintain a positive and constructive relationship for mutual benefit

About the Company

Computacenter is an organization focused on service and change delivery for its customers.