Delivery Manager

About This Role

Delivering projects, products, and technology initiatives is the core of this management role, which coordinates cross-functional teams and external vendors to ensure timely, in-scope, and high-quality completion. The role suits an individual who can maintain the department roadmap, identify delivery risks, and provide clear progress updates to stakeholders.

Responsibilities

• Manage the day-to-day delivery of assigned products, services, and technology initiatives, ensuring alignment with established timelines, scope, and quality expectations
• Coordinate activities across technology, operations, business, vendor, and other cross-functional teams
• Facilitate project meetings, document decisions, and track deliverables, action items, risks, and issues through completion
• Proactively identify delivery risks, resource constraints, competing priorities, and potential delays
• Develop mitigation plans and escalate significant delivery concerns to the appropriate stakeholders
• Partner with business and technology teams to clarify requirements, priorities, acceptance criteria, and delivery expectations
• Develop and refine processes to create more efficient and repeatable project delivery
• Monitor resource utilization, identifying and communicating potential variances
• Support vendor relationships by tracking deliverables, service commitments, contractual obligations, and performance expectations
• Participate in vendor performance reviews and document opportunities for service, quality, and delivery improvement
• Maintain strong working relationships with internal stakeholders, clients, business partners, and vendors
• Provide regular delivery updates, dashboards, and performance reports to leadership and relevant stakeholders
• Track delivery metrics and key performance indicators, including schedule performance, quality, risks, issues, and vendor performance
• Identify opportunities to improve delivery processes, operational efficiency, communication, documentation, and stakeholder visibility
• Support the implementation of standardized delivery practices, tools, templates, and reporting processes
• Ensure project documentation is accurate, current, organized, and accessible to appropriate stakeholders
• Ensure assigned delivery activities comply with applicable regulatory requirements, contractual obligations, company policies, and industry standards
• Perform other duties and participate in special projects as assigned

Requirements

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and relevant experience
• Five or more years of experience in delivery management, project management, program coordination, technology delivery, vendor management, or a related field