About This Role
Leading distributed onshore and offshore delivery teams to drive client satisfaction, delivery excellence, and gross-margin profitability is the core of this leadership role. The Delivery Manager provides end-to-end technical oversight, operational execution, and financial governance across multi-account client engagements spanning software engineering, cloud infrastructure, enterprise integrations, and managed services.
Responsibilities
- Provide technical leadership and architectural oversight across software engineering, cloud infrastructure, DevOps, enterprise integrations, and managed services engagements
- Review solution architectures, technical estimates, dependencies, and implementation approaches to guarantee solutions are robust, scalable, secure, and supportable
- Guide cross-functional teams in adopting modern engineering practices, including CI/CD pipelines, automated testing, observability, reliability, and structured release management
- Own end-to-end delivery performance across multiple client accounts, managing scope, schedule, budget, quality standards, risk registers, and executive client satisfaction
- Translate Statements of Work (SOWs) into comprehensive delivery plans with defined milestones, resource staffing plans, clear governance protocols, and acceptance criteria
- Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance while proactively mitigating budget slippage or margin deterioration
- Lead and develop distributed delivery teams utilizing onshore and offshore resource models, balancing technical complexity, cost optimization, and delivery risk
- Serve as the primary executive escalation and delivery contact for client stakeholders, leading governance cadences, quarterly service reviews, and recovery plans
- Partner with Sales and Solutions teams on RFP/RFI responses, pre-sales estimates, SOW authoring, commercial assumptions, and strategic account expansion
- Evaluate and integrate AI tools, automated testing frameworks, and process automations to continuously optimize team delivery velocity and operational efficiency
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts
- Demonstrated experience in an IT services, consulting, systems integration, or managed services environment
- Strong engineering or architecture foundation, with deep subject-matter expertise in at least one technical domain and broad working knowledge across application development, cloud, infrastructure, and enterprise integrations
- Demonstrated ownership of engagement financials, including budgeting, staffing models, resource utilization, and delivery profitability (P&L/gross margins)
