About This Role
Leading complex platform implementation projects for enterprise customers is the core of this Delivery Manager role within a fast-growing Australian Payments Fintech. This opportunity is for someone who enjoys owning delivery outcomes in a software environment where the work is detailed, client-facing, and business-critical. It is not a people leadership role, but it suits someone who can confidently lead cross-functional teams, manage senior stakeholders, and bring structure to complex delivery.
Responsibilities
- Take ownership of customer-facing implementation projects from planning through to delivery, go-live, and post-go-live support
- Work closely with internal implementation consultants, business analysts, product teams, engineering, QA, customer stakeholders, and senior delivery leaders
- Ensure projects are delivered with strong governance, clear communication, and commercial control
- Own end-to-end delivery of customer implementation projects across a complex SaaS/platform environment
- Manage project plans, milestones, risks, issues, assumptions, and dependencies
- Lead delivery governance, stakeholder reporting, and regular customer updates
- Coordinate internal teams across configuration, data, integrations, testing, release, and go-live readiness
- Manage scope, priorities, delivery trade-offs, and change requests
- Build trusted relationships with customer stakeholders and internal delivery teams
- Identify delivery risks early and drive practical resolution
- Support UAT, release planning, go-live, and post-go-live transition
- Ensure customer expectations are managed clearly and commercially
- Work closely with the Delivery Manager Lead to improve delivery consistency and project outcomes
Requirements
- Experience delivering software, SaaS, platform, or technology implementation projects
- Strong client-facing stakeholder management skills
- Confidence managing project governance, risks, issues, and dependencies
- Experience working with technical, product, BA, QA, or implementation teams
- Commercial awareness across scope, budgets, change requests, or delivery trade-offs
- Strong communication skills and the ability to create clarity in complex environments
- A hands-on delivery style, with strong attention to detail
- Comfort working in a fast-moving, growing software business
Nice to have:
- Payments and financial services or regulated industry experience
- SaaS vendor, software vendor, or implementation partner experience
- Experience with complex platform configuration, data migration, APIs, or integrations
