About This Role
This Delivery Manager role is a key position, reporting to a Portfolio Manager within the Global Services Delivery Unit. The role is responsible for leading the successful delivery of projects or defined work streams, ensuring that expectations are effectively managed throughout the project lifecycle. As a Delivery Manager for a platforms team, you will work full-time on the client site, establishing, planning, managing, delivering, and controlling projects in line with client expectations and processes.
Responsibilities
- Lead project teams, coordinate internal and external stakeholders, and ensure delivery is aligned to agreed business objectives, customer requirements, contractual obligations, and quality standards
- Apply suitable delivery methods, tools, and controls, while contributing to the development of delivery capability and supporting the growth of less experienced colleagues
- Deliver projects and contracts to agreed schedule, cost, scope, and quality targets
- Build and maintain trusted relationships with customers, subcontractors, partners, and internal business functions
- Mobilise projects effectively and maintain delivery momentum through appropriate planning, governance, and oversight
- Identify, assess, and manage risks, issues, dependencies, and change in support of successful project delivery
- Report and forecast accurately against milestones, budgets, and key performance measures
- Contribute to continuous improvement in project delivery capability, governance, and ways of working
- Plan, manage, and deliver assigned projects or work streams to agreed scope, schedule, cost, quality, and governance requirements
- Coordinate project teams, resources, and work streams, ensuring roles, priorities, dependencies, and delivery objectives are clearly understood
- Monitor progress against plans, managing risks, issues, assumptions, dependencies, change control, and corrective actions to maintain delivery performance
- Maintain accurate project reporting, documentation, forecasts, dashboards, and governance packs to support effective decision-making
- Build strong working relationships with customers, suppliers, subcontractors, and internal stakeholders, managing expectations and communicating clearly at all levels
- Lead project meetings, reviews, and governance forums, ensuring actions, decisions, blockers, and escalations are clearly captured and progressed
- Ensure project artefacts, deliverables, and delivery activities comply with organisational standards and agreed ways of working
- Support mobilisation and continuous improvement activity by contributing delivery input, lessons learned, and project management expertise
- Provide day-to-day direction, guidance, and support to project teams and junior staff to sustain delivery momentum
