Delivery Lead/Delivery Manager-Cosec

Job purpose

• Own end-to-end delivery of major corporate secretarial and few legal support engagements across multiple clients, ensuring quality, timeliness and SLA/KPI adherence
• Lead, mentor and manage a team of company secretaries and legal team members including work allocation, capacity planning, training and performance management
• Act as primary escalation point for clients; manage stakeholder communication, governance calls and periodic service reviews
• Oversee preparation and review of agendas, board packs, minutes and resolutions for board meetings, committees and annual general meetings
• Ensure maintenance of statutory books and registers, and timely reviewing, filing and archiving of all corporate documents across entities
• Drive adoption of AI and GenAI tools (e.g., AI-assisted drafting, minute-taking, document review and summarisation) to improve delivery efficiency and accuracy
• Design and standardise AI-enabled workflows, prompt libraries and quality-control checks, ensuring confidentiality, data privacy and responsible AI use
• Identify process improvement and automation opportunities; track productivity metrics and report efficiency gains to leadership
• Lead transition and onboarding of new client engagements, including scoping, SOP creation and team training
• Oversee responses to external and internal documentary requests, e.g., KYC requests and others

Key Competencies

• Qualified CS (Company Secretary); LLB will be an advantage.
• 8-10 years of corporate secretarial or corporate administration experience, including 2-3 years leading teams or managing client delivery.
• Strong understanding of corporate structures, governance frameworks and regulations.
• Proven people management, delegation and client relationship management skills.
• Working knowledge of AI/GenAI tools (e.g., Microsoft Copilot, ChatGPT, Claude) and legal tech platform for drafting, reviewing and summarizing legal and secretarial documents.
• Ability to craft effective prompts and validate/quality-check AI-generated output, with strong awareness of data privacy, confidentiality and responsible AI use.
• Exposure to workflow automation and entity management/board portal platforms (e.g., Diligent, View Point, CSC Platform, Docusign) preferred.
• Strong organizational, communication and drafting skills.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Critical thinking and customer service orientation; good team player, proactive, self-motivated and adaptable.
• Proficient in MS Office applications, in particular Excel, Word, PowerPoint and Outlook.