Delivery Excellence Officer

Office Location: UnionBank Plaza, Ortigas, Pasig City

Employment Type: Full-time

About The Role The Delivery Excellence Partner (DEX Partner) improves over all project delivery predictability, quality, transparency, and governance across squads, tribes, and programs. It provides independent, data-driven assurance using SDLC metrics and risk signals to identify issues early, challenge assumptions, and improve decision-making across a rchitecture , engineering , testing, project delivery and leadership. This role provides oversight, assessment, and recommendations, not hands ‑ on execution or project delivery ownership.

What You'll Do Organizational Scope

The DEX Partner operates across squads, tribes, platforms, portfolios, and strategic technology initiatives, working closely with:

• Engineering Leads
• Product Owners
• Delivery Leads / Scrum Masters
• Architecture teams
• Quality Engineering teams
• Risk and Control functions
• Technology and Business Executives

The role primarily operates at tribe, program, and portfolio level while influencing enterprise project delivery standards, governance, and ways of working.

Key Accountabilities

• Project Health, Metrics, and Transparency

• Provide a single, trusted view of overall project delivery performance across portfolios using standard SDLC metrics, including predictability, flow, quality, change outcomes, and delivery risk.

• Utilize tools such as Jira, Excel, and Power BI to analyze trends, dependencies, lead times, test coverage, and deployment outcomes to support leadership decision-making.

• Project Delivery Predictability, Quality, and Risk

• Independently assess project delivery plans and readiness based on capacity, dependencies, historical performance, and delivery variances.

• Review project delivery, engineering, and quality indicators using standard tools, including:

• Jira – backlog health and velocity

• CI/CD platforms (e.g., GitLab) – pipeline health

• TOSCA – test automation coverage

• Release dashboards – deployment and release readiness

• Identify delivery risks and recommend improvements to enhance predictability and quality.

• Standard Ways of Working and Governance

• Reinforce standard project delivery and SDLC practices, including governance checkpoints, core ceremonies, and Definitions of Ready and Done.

• Promote consistent pr oject delivery governance and reporting through enterprise tools such as Jira, Confluence, and Power BI.

• Continuous Improvement and Learning

• Ensure significant delivery issues trigger timely reviews with clear ownership and follow-through actions.

• Recommend and monitor improvements to SDLC standards and practices based on lessons learned to reduce recurring delivery failures.

What Success Looks Like

• More predictable delivery with fewer late surprises
• Earlier visibility of delivery, quality, and technical risks
• Improved release success with fewer rollbacks
• Consistent adoption of standard delivery practices
• Leadership decisions supported by trusted delivery data

What We're Looking For

• Strong understanding of Agile, product delivery, and enterprise-scale engineering delivery models
• Experience in project delivery assurance, engineering governance, portfolio delivery management, or enterprise delivery oversight
• Ability to interpret project delivery and engineering metrics (e.g., velocity, lead time, defects, test coverage, CI/CD performance)
• Comfortable using project delivery tools such as Jira, Power BI, GitLab, SonarQube, and test automation frameworks
• Strong stakeholder management and ability to influence without direct authority
• Strong analytical skills
• Experience in change management both on a unit level and a group-wide level