Delivery & Customer Experience Specialist

About This Role

Delivering and setting up furniture safely while providing an exceptional white-glove customer experience is the core of this role. This position serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the specialist supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Requirements

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
• Valid driver’s license with an acceptable driving record
• Ability to safely operate delivery vehicles
• Ability to lift and carry 10–100+ pounds regularly
• Physical ability to bend, lift, push, and pull frequently
• Ability to work indoors and outdoors in varying conditions
• Ability to navigate routes using maps or GPS
• Availability for full-time work, including weekends as needed

Nice to have:

• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching