Delivery & Customer Experience Specialist

About This Role

Delivering and setting up furniture safely while providing an exceptional customer experience is the core of this role. This position serves as the final in-home touchpoint, directly influencing customer satisfaction and brand loyalty. In addition to delivery duties, the specialist supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience.

Responsibilities

• Deliver, assemble, and set up furniture in customers
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Requirements

• Strong customer service and communication skills
• Ability to deliver a high-quality, white-glove customer experience
• Basic mechanical aptitude for furniture assembly
• Attention to detail and accuracy in documentation
• Problem-solving skills with sound judgment and escalation awareness
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Professionalism and ability to represent the brand positively
• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered
• Valid driver
• Ability to safely operate delivery vehicles
• Ability to lift and carry 10
• Physical ability to bend, lift, push, and pull frequently
• Ability to work indoors and outdoors in varying conditions
• Ability to navigate routes using maps or GPS
• Availability for full-time work, including weekends as needed

Nice to have:

• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

About the Company

Kimbrell

Kimbrell's Furniture opened its first store in downtown Columbia, SC in 1915. Now in its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer, operating 44 stores across North and South Carolina, with its headquarters and distribution center in Charlotte, NC. The company hand-selects furniture to offer customers a combination of style and value, including exclusive mattress lineups through partnerships with Sealy and Jamison. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor, and provides an in-house financing program for personalized credit.