This leadership post oversees student satisfaction and retention, ensuring students are supported through their academic journey and their concerns are resolved. The role suits an experienced academic administrator with a passion for student success and a commitment to educational excellence.
Responsibilities
Ensure all programs exceed the minimum accreditation (NACCAS 50% or COE 60%) benchmark completion annually
Ensure all programs exceed a minimum of 70% exam pass rate annually, with 90% of graduates successfully passing exams
Conduct "Welcome to Milan Pre-Start Orientation" with enthusiasm, excitement, and passion, following company guidelines
Conduct New Student Orientation for Allied Health programs and Cosmetology/Barber programs
Partner with Career Services regarding any student issues or concerns prior to and during externship, as students are Education
Ensure classrooms, hallways, restrooms, and breakrooms are clean and
Resolve student requests/concerns within 24-48 hours
Consistently update Complaint Log per company guidelines
Guide and oversee the Gold Team following policy guidelines
Assist students with requesting a Leave of Absence (LOA) if no other options are available to continue in the program (submit completed documentation to the campus Dean of Faculty or Director)
Assist students with requesting a session change and submit documentation to staff and communicate with faculty regarding this change
Assist students with withdrawing from the program if no other options are available
Train with the Compliance Team and Registrar Team to follow key policies and procedures
Participate and contribute to campus staff and management meetings
Participate and contribute to the campus Retention Meeting; follow up with students after the Retention Meeting to ensure students focus on meeting the expectations of Student Satisfactory Progress (SAP)
Partner with the Campus Director to execute COE Occupational Advisory Committee Meetings (one per year) and an Institutional Advisory Committee Meeting (one per year) or NACCAS Advisory Board Meeting (one per year)
Prepare and submit monthly Exam Pass Rate Results Spreadsheet per the required distribution schedule
Consistently execute Compliance and Education policies and procedures
Maintain and update the Community Resources Binder to provide immediate suggestions and support to students
Cooperate with all departments to ensure transparency and effective communication
Update/Post Documents at least quarterly, including the Complaint Log
Requirements
High school diploma or equivalent
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Minimum of 3 years experience in academic administration or instructional capacity, preferably at a post-secondary educational institution
Excellent verbal and written communication skills
Passion for student success
Organizational skills, including the ability to prioritize tasks effectively and efficiently using effective time management
Customer service focus, continuously maintaining a customer-centered approach
Successful experience de-escalating situations with a strong focus on conflict resolution
Integrity, maintaining ethical principles and professional standards in all actions and decisions
Adherence to core values such as accountability, integrity, growth, service, and communication
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Ability to work independently and make consistent decisions based on precedent, policy, and guidelines
Outstanding problem-solving abilities
Punctual and reliable
Ability to work both day and evening hours to support all students in all programs
Benefits
Group health insurance
401(k) retirement plan
Employee Stock Ownership Plan
PTO
Holiday pay
Career advancement opportunities
Important Details
Schedule: Ability to work both day and evening hours
About the Company
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields.
