Dealer Success Manager

About This Role

Driving superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, is the core of this role. You will operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.

Responsibilities

• Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
• Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
• Product and Process troubleshooting, specifically relating to Navigator Platform
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle

Requirements

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Capital One will not sponsor a new applicant for employment authorization for this position

Nice to have:

• Bachelor's Degree
• 2+ years of experience in Process Management
• 2+ years of experience in Relationship management

Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Important Details

• Travel: up to 50% within the metro area of Columbus, OH
• Application deadline: minimum of 5 business days from posting

About the Company

Capital One Financial is made up of several different entities. Any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).