About This Role
This contractor opportunity is for an Automotive Dealer Communications Support Representative who is fluent in French. The role involves providing real-time support to dealership personnel, leveraging automotive call center experience, customer service skills, problem-solving abilities, and attention to detail to deliver a positive customer experience. The ideal candidate will enjoy building customer relationships, adapt quickly to change, and demonstrate grit.
Responsibilities
- Provide real-time support to dealership personnel via inbound phone calls and live chat channels
- Accurately document and track all dealer interactions using CRM tools and internal systems
- Research, resolve, or elevate dealer inquiries related to warranty claims, parts availability, order status, system access, or policy interpretation
- Communicate clearly and professionally while adhering to company policies, quality standards, and SLAs
- Timely and accurate resolution of dealer inquiries across multiple support channels
- Complete and accurate case documentation within CRM and internal tracking systems
- Effective escalation of complex issues to ensure minimal disruption to dealer operations
Requirements
- High School Diploma or GED equivalent
- 1–2 years of customer service, call center, or dealer support experience
- Strong written and verbal communication skills
- Experience handling inbound phone calls in a customer-facing environment
- Proficiency with CRM tools, live chat platforms, and Microsoft Office Suite
- Flexibility to work a rotating schedule, including occasional weekends or holidays
- Access to reliable internet and the ability to manage all responsibilities from a home office
- Work authorization that does not now or in the future require sponsorship
Nice to have:
- 1–2 years of experience supporting dealership personnel or customers in the automotive industry
- Associate or technical degree in a related field
- Ability to multitask, prioritize workload, and remain composed in a fast-paced environment
- Detail oriented with strong problem solving and interpersonal skills
Important Details
- Engagement Type: Contractor via Third-Party Supplier
- Start Date: 11/17/2026
- Duration: 6 Months with potential for extension
- Schedule: Monday – Friday, 8-hour shift between 8:00 AM to 6:00 PM Eastern Time
- Collaboration Tools or Platforms: Customer Relationship Management (CRM) systems, live chat and telephony platforms, Microsoft Office Suite (Outlook, Word, Excel, Teams)
About the Company
