About This Role
This role serves as the technical administrator and steward of DMEC's CRM and related systems, including Salesforce and Nimble AMS. The Database Administrator is responsible for system administration, data quality, integrations, workflows and configuration, reporting and dashboards, troubleshooting, testing and deployments, security, and overall system reliability. The role partners with staff, vendors, and stakeholders across the organization to implement solutions that support business processes, operational efficiency, and member experience.
Responsibilities
- Serve as the primary administrator for Salesforce, Nimble AMS, and related systems
- Independently manage day-to-day system administration, exercising judgment to prioritize work, address issues, and implement improvements
- Configure and maintain workflows, automations, permissions, system settings, and other platform functionality
- Evaluate system enhancements, releases, and new features and develop recommendations for implementation
- Manage system updates, testing, deployments, security, and overall system reliability
- Develop and maintain data quality standards and governance practices to ensure records are complete, accurate, secure, and effectively managed
- Maintain and improve data integrity through validation, deduplication, audits, migrations, and ongoing database maintenance
- Develop reports, dashboards, and data insights to support organizational planning, decision-making, membership growth, and operational effectiveness
- Analyze membership and organizational data and recommend process and system improvements
- Develop, maintain, and monitor integrations between Salesforce, Nimble AMS, learning management systems, marketing automation platforms, webinar platforms, and other connected systems
- Troubleshoot system and integration issues and coordinate resolution with vendors and technical partners
- Partner with the Membership, Business Development, & Events team, internal stakeholders, and external Salesforce and Nimble AMS partners to identify business needs and recommend system solutions
- Provide Tier 2 technical support to internal and external users, including troubleshooting issues, fulfilling requests, and improving system usability
- Develop and maintain system documentation, business processes, and user procedures to support business continuity and user adoption
- Assist with and lead training, testing, and implementation activities for system enhancements and projects
- Support special projects and perform other duties as assigned
Requirements
- Excellent customer service, interpersonal, verbal, and written communication skills
- Strong analytical, troubleshooting, and problem-solving abilities