Data Specialist

About This Role

Managing the company's Salesforce database, analyzing program data, and producing essential reports are the core functions of this Data Specialist role. You will ensure data accuracy and accessibility, transforming information into insights for the Analytics and Technology Department to showcase the impact of home visiting services. This role suits a detail-oriented and analytical individual.

Responsibilities

• Query, export, and analyze data to produce accurate internal reports and timely deliverables for external funders and partners
• Prepare high-level presentation summaries, slide decks, and data briefs for the Quality Improvement Leadership Team
• Support administration of client fidelity and satisfaction surveys
• Prepare disaggregated reports on Nurses for Newborns demographics and outcomes using a racial equity lens
• Conduct regular data quality assurance, cleansing, and validation routines across multiple platforms, with a focus on Salesforce
• Modify and build out Salesforce features, layouts, fields, and workflows to improve data collection and user experience
• Manage the data and technology Help Desk, assisting staff with troubleshooting and system navigation
• Provide administrative support and data entry to the Chief Analytics Officer and Analytics Team
• Participate in cross-functional meetings, workgroups, and collaborative projects
• Support Nurses for Newborns accreditation, evaluation, and research activities in accordance with organizational policies and procedures
• Assist executive leadership, management, and team members in executing assigned duties
• Contribute to collaborative problem-solving and performance improvement processes

Requirements

• Bachelor's degree or equivalent experience, with hands-on experience in data management and analysis
• Experience with Salesforce or a comparable CRM or database platform preferred
• Working knowledge of basic data and file structure, including variables and how rows and columns relate to one another, along with foundational research skills
• Proficiency with daily workplace technology (Excel, Word, PowerPoint, Mac and Windows applications) and an eagerness to adopt new platforms
• Strong attention to detail and reliable, accurate record-keeping
• Excellent time management with the capacity to manage competing priorities, meet deadlines, and stay calm through unexpected changes
• High level of discretion and commitment to confidentiality
• Capability to work independently and execute solutions following initial guidance
• Builds equitable, respectful workplace relationships and addresses conflicts proactively
• Promotes ethical, transparent, and responsible stewardship of Nurses for Newborns resources