Data Specialist

About This Role

This role involves ensuring that incoming data from client schools is processed accurately and on time, aiming to provide seamless service to customers. Working with various client-facing teams, the Data Specialist assesses customer needs to ensure error-free and high-quality setup processes. The role suits a proactive communicator and team player who contributes to continuous improvement and efficiency.

Responsibilities

• Ensure consistently high standards of verbal and written communication with key stakeholders
• Process enrolment data using designated systems and tools, ensuring accuracy and completeness of information
• Verify the relevance of enrolment data to ensure it aligns with the required criteria; where necessary, provide clear instructions in the form of Help Centre documentation to assist clients with generating high-quality data
• Monitor the quality and frequency of incoming data integrations and identify and report any discrepancies or data quality issues that may arise
• Assist in the organization and maintenance of enrolment records and process documentation
• Perform ad hoc tasks as related to payment processing, content uploading, and data optimisation projects or initiatives
• Work under the guidance and direction of the Head of Customer Care and other colleagues across the Client Team department to provide clients with seamless, uninterrupted access

Requirements

• Completed training in Excel and other data related certifications
• Proficient in efficiently cleansing, manipulating, processing, and sorting diverse datasets to ensure accuracy and integrity
• Demonstrated ability to generate comprehensive reports and perform ad hoc data tasks
• Proficient in MS Excel and Google Sheet (formulas & VLOOKUP)
• High attention to detail, time management, and organization skills
• Excellent communication skills both written and verbal
• Strong Problem-Solving Ability: Excellent at finding solutions to challenges
• Effective Team Player: Works well with others and can also handle tasks independently
• Willingness to Learn: Not afraid to seek guidance and accepts feedback positively
• Professionalism and Confidentiality: Adheres to strict confidentiality rules and interacts with the business with discretion

Benefits

• Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

Important Details

• Work setup & shift: Remote | Day Shift

About the Company

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest and most diverse Australian-owned customer experience outsourcing provider. The Beepo office is located in Clark, Pampanga, and provides exceptional workforce support to clients all over the world. Its primary focus is to help businesses grow sustainably with the help of Philippine talent.