About the role
We're hiring on behalf of a Haystack partner!
The Role
• End-to-end development of a data warehouse, including data modeling, pipeline creation, and integration of source systems.
• Consolidate key data signals across the customer journey, encompassing portal interactions, ticketing, CRM, ERP, and product telemetry.
• Establish unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, and MTTR.
• Design and implement user-centric dashboards and reports for support, service delivery, and group IT functions.
• Create clean data structures to support AI/automation initiatives and robust management reporting.
• Leverage AI and LLMs for pattern detection, anomaly surfacing, and natural language access to operational data.
What You'll Need
• Several years of hands-on experience in data engineering, analytics engineering, or data intelligence with a focus on scalable data models and ETL/ELT processes.
• A strong academic background in computer science, data science, information systems, statistics, or a related field.
• Practical experience with modern data platforms like Databricks, Snowflake, Azure Synapse, or dbt in a production environment.
• Strong BI and data visualization skills, with the ability to develop dashboards in tools such as Power BI, Tableau, or Looker.
• Experience integrating CRM, ERP, and ITSM systems, with proficiency in AI-driven analytics for pattern and anomaly detection.
What's On Offer
• Competitive salary
• Opportunities for professional growth through an in-house academy and external partnerships.
• Access to well-equipped workspaces and regular company events.
• Comprehensive health and wellness programs, including healthy meal options and fitness classes.
Apply via Haystack today!
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