DashOS, Product Strategy & Operations

About This Role

This role leads the strategy, discovery, and rollout of key product features and releases for DoorDash's white-label restaurants business, DashOS. It involves working on nascent bets for the business, helping restaurants operate and grow through technology that connects their operations, ordering, and customer experiences with the broader DoorDash ecosystem.

Responsibilities

• Directly influence the success of products by ensuring smooth operations, driving efficiencies, and enhancing customer experiences
• Work closely with teams across the organization, including product managers, engineers, sales, and customer support, to align across the lifecycle of launching a product
• Use data and insights to optimize product performance, influence strategic decisions, and drive continuous improvement
• Identify and implement processes that enhance the efficiency of product rollout
• Solve complex problems related to product development, launch, and delivery, ensuring that operations run seamlessly
• Gain a deep understanding of product strategy and contribute to how the product is delivered to the market
• Enjoy a role that offers a high degree of ownership, with the ability to projects end to end
• Work directly with merchants to tie strategy to real-world application, collect product feedback, and test impact

Requirements

• 4-7 years of working experience in roles such as startup/restaurant tech/software strategy & operations, product management, banking, or consulting
• Experience building a strategy based on a combination of industry research and real-world needs of your project/product's users
• Use AI tools to improve analysis, decision-making, and execution
• Write clear prompts, manage context thoughtfully, and validate outputs before acting on them
• Look for opportunities to automate repeatable workflows and choose tools that balance quality, speed, and cost
• Be a flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems
• Love building process, as the product requires DoorDash to operate differently, necessitating new systems and ways of doing business
• Be able to communicate, collaborate, and drive alignment across product, engineering, sales, onboarding, and support
• Be comfortable with ambiguity, changing priorities, and putting out fires
• Be analytical, with a first instinct to go deep in the data to solve problems
• Willingness to travel up to 20% of business days is required

Nice to have:

• Experience working closely with technical products

Benefits

• Opportunities for equity grants