About the role
- Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)
- Industry: Commercial Transport & Heavy Vehicle Manufacturing
Role Overview A top-tier global manufacturer of heavy-duty vehicles and commercial transport solutions is seeking a dedicated Customer Advisor for its hub in Ghent, Belgium. In this role, your primary focus is reducing fleet downtime and ensuring continuous global logistics operations. Acting as the essential bridge connecting corporate clients with senior engineering specialists, you will provide expert technical advice, diagnostic support, and customized operational strategies to international fleet managers and service networks.
Core Responsibilities
- Client Advisory: Act as the primary point of contact for high-priority inquiries across phone and enterprise channels, maintaining strict brand standards for safety and reliability.
- Complex Problem-Solving: Analyze intricate operational bottlenecks to deliver swift, data-driven solutions for international corporate partners.
- Cross-Functional Synergy: Collaborate directly with engineering, sales, and supply chain teams to expedite case resolutions and maintain accurate enterprise software records.
- Structured Hybrid Schedule: Work four days onsite at the Ghent facility alongside one flexible work-from-home day per week.
- Fully Paid Onboarding: Complete a fully compensated initial training program. Prior mechanical or engineering background is not required; full technical training is provided.
Candidate Requirements
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Language Proficiency:
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Bilingual Command: Fluent mastery of Czech and Lithuanian (both written and spoken), with the capability to alternate seamlessly between both languages in professional settings.
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Business English: Minimum B2 level (Upper-Intermediate) to operate internal software, draft documentation, and engage with global teams.
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Core Competencies:
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Composure Under Pressure: Proven ability to handle high-stakes client interactions and maintain tact during high-volume work periods.
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Digital Literacy: Strong computer expertise with the ability to navigate complex enterprise platforms and handle multiple applications concurrently.
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Shift Flexibility: Full willingness to work within a 24/7 rotating schedule to guarantee uninterrupted support for worldwide operations.
Compensation & Benefits
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Financial & Health Package:
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Competitive Remuneration: Premium base compensation tailored to recognize your specialized dual-language skills.
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Comprehensive Healthcare: Top-tier medical and life insurance for you and your dependents, active from day one.
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Predictable Scheduling: Shift schedules are published well in advance to ensure reliable predictability for personal planning.
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Relocation & Progression:
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Turnkey Relocation Support: Includes one month of fully covered, move-in-ready temporary housing in Ghent to smooth your transition to Belgium.
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Career Growth: Access clear advancement tracks leading toward international management, corporate instruction, or technical specialist roles.
How to Apply Submit your updated CV in English to begin the selection process. Eligible applicants will be contacted directly by the talent acquisition team.
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