About the role
Your Benefits
Company Pension Scheme
Our pension scheme helps you plan for a secure future, and give you peace of mind.
Continuous Training
Develop your skills and expand your expertise with our ongoing professional development programme.
Exclusive Discounts
Access to our discount portal to save money on your everyday spending.
Free Parking
For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.
Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.
Job Description
What you can expect
- Working within a team of dedicated Customs Declarants to process daily customs workloads on behalf of our customers.
- Completing all types of customs declaration to the highest standard and customer satisfaction.
- Creating, monitoring, and discharging NCTS transit documents to the highest standard and customer satisfaction.
- Supporting the maintenance of ETSF inventories and other customs-warehousing related procedures.
- Communicating with customers on a regular basis to provide output, transparency, and measure customer satisfaction.
- Ensuring that all customs documentation produced meets all applicable laws and compliance standards.
- Supporting the Customs Supervisor in the day-to-day operational running of the team and providing advice where required.
- To report all complaints and compliance issues and ensure corrective action is taken.
- Contribute regularly to continuous process improvements by sharing ideas, suggestions, issues and solutions regularly with supervisors and management.
Principle Duties & Responsibilities
- Monitor and proactively pick-up on incoming orders via all communication channels and systems.
- Review supporting documents provided in relation to the required clearance to ensure customs clearances are compliant and in accordance with customs and company regulations.
- Prepare and process import, export, and transit customs entries in accordance with customs regulations, laws, or procedures using provided customs software and monitoring pending clearances.
- Calculate customs taxes owed on shipments where applicable.
- Inform accounting team where applicable and support the collection of any debts.
- Communicate with customers on any enquiries.
- Liaise with HMRC regarding compliance issues as required in conjunction with supervisors and managers.
- Support with administrative duties in relation to the recovery and finalization of clearances.
- Create customer records in the database and ensure all required information and documentation (customers instructions, forms, applications etc) are accurately in place and take corrective action if required.
- Execute compliance checks and report any irregularities, support with internal and external compliance audits.
- Proactively follow up on training programmes.
- Contribute to a healthy team spirit, respect and apply the values of the company, contribute to its vision and mission.
What you bring
- Excellent communication skills.
- Excellent organisational skills.
- Ability to work independently and as part of a team.
- Pro-active approach to work, managing own workloads.
- Consistency applied to all tasks assigned.
- Attention to detail and high level of accuracy in their work.
- Ability to deal with customers’ problems efficiently and professionally.
- Strong team player who is self-motivated, reliable, trustworthy, and conscientious.
- Awareness of GB, EU & 3rd Country customs regulations and procedures.
- Awareness of logistics and transport procedures across different modalities (Air, Ocean, Road, Rail).
- Awareness of international trade regulations and practices (e.g., INCOTERMS, VAT regulations, trade agreements, sanctions).
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Rhenus Logistics was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.