About the role
*This role is 4 days in office and 1 day remote after 90 days*
YOUR ROLE
The Customs Brokerage Import Supervisor I oversees daily customs brokerage operations to ensure the accurate, compliant, and timely clearance of import and export shipments. This role supervises brokerage staff, enforces compliance with U.S. Customs and Border Protection (CBP) regulations, and serves as a key liaison between clients, government agencies, and internal teams.
WHAT ARE YOU GOING TO DO?
- Supervise daily customs brokerage activities, including entry filings, classifications, valuations, and duty payments,
- Ensure timely clearance of shipments while meeting customer service expectations
- Review and approve customs entries for accuracy and regulatory compliance
- Ensure adherence to CBP regulations, FDA, USDA, EPA, and other applicable government agency requirements
- Stay current on changes in customs laws, trade agreements, tariffs, and compliance standards
- Support audits, prior disclosures, and internal compliance reviews
- Train, mentor, and supervise customs brokerage staff
- Assign workloads, monitor performance, and ensure productivity targets are met
- Conduct performance evaluations and support employee development
- Serve as escalation point for complex shipments or compliance issues
- Communicate with clients regarding customs requirements, delays, or regulatory concerns
- Build and maintain strong client and stakeholder relationships
- Identify opportunities to improve efficiency, accuracy, and compliance processes
- Support implementation of new systems, procedures, or regulatory changes
- Collaborate with sales, operations, and compliance teams to support business goals
- Other Duties as assigned
WHAT ARE WE LOOKING FOR?
Education & Experience
- High school diploma or equivalent required; bachelor’s degree preferred
- Minimum 3–5 years of customs brokerage experience
- Prior supervisory or lead experience preferred
Certifications
- U.S. Customs Broker License preferred (but not required at supervisor level)
Knowledge & Skills
- In‑depth knowledge of U.S. customs regulations and import/export procedures
- Experience with HTS classification, valuation, and country‑of‑origin determination
- Proficiency with customs brokerage software and MS Office
- Strong leadership, organizational, and problem‑solving skills
- Excellent communication and customer service abilities
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
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