About the role
Who We Are
With several hundred thousand servers, Hetzner is one of the largest web hosting and data center operators in Europe. We offer our customers self-developed high-tech products and reliable infrastructure at fair prices. Over 450 employees work daily to shape the digital future and provide our customers with simple, efficient solutions for complex problems.
Customer Service - Troubleshooting
Do you love technology, enjoy tackling tricky challenges, and want to make a real impact on customer satisfaction? Then become part of our support team! You will assist our customers in solving technical challenges related to our hosting products, get to the bottom of problems, and find pragmatic solutions.
These Tasks Await You
- Processing and resolving technical inquiries regarding our hosting and cloud products – via phone, email, or ticket system
- Analyzing and independently resolving disruptions – if necessary, in collaboration with our specialist departments
- Documenting solutions and actively contributing to our knowledge base
- Passing on customer feedback for the continuous improvement of our products and services
- Friendly, understandable, and solution-oriented communication with our customers
What Impresses Us
- Strong technical interest, ideally experience in hosting, data center, or server administration
- Experience in technical support is great – but career changers with a willingness to learn are also very welcome!
- Very good German skills and good English skills
- Customer orientation, empathy, and enjoyment in solving problems
- Independent, structured working style and teamwork
- Willingness to work shifts (including weekends and holidays)
Your Environment at Hetzner
At Hetzner Online, exciting, demanding, and varied tasks await you. Personal encounters, short decision-making paths, and a pronounced DIY mentality are part of our corporate philosophy. In addition to numerous social benefits, flexible working hours (where feasible), and the opportunity to develop both professionally and personally, we offer you an attractive salary model.
Curious?
What technical products do you use, and how have you familiarized yourself with them? Tell us about it in your application – we look forward to learning more about you.
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