About This Role
The Customer Support Specialist I (DHS) is responsible for operating a central telephone console and serving as the initial point of contact for customers of the Department of Human Services (DHS). This role involves performing routine clerical tasks and providing information about benefits programs and services at the initial point of entry.
Responsibilities
- Be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device
- Serve as agency receptionist and the initial point of contact for customers of DHS
- Perform routine clerical tasks
- Provide information to DHS customers about the availability of benefits programs and services at the initial point of entry
- Operate a central DHS telephone control console or similar device
- Answer the telephone and forward and transfer calls as required
- Serve as receptionist for DHS by greeting customers, determining their needs, and referring them to the appropriate agency contact person
- Provide information regarding benefits programs and services for Rhode Islanders
- Maintain leaflet racks and disseminate printed literature and correspondence
- Record work activities and keep other records as required
- Perform clerical tasks when not occupied as receptionist/telephone console operator
- Do related work as required
Requirements
- Working knowledge of government services and programs
- Working knowledge of telephone switchboard or control console operation
- Ability to follow written and oral instructions
- Ability to communicate clearly and positively with coworkers and the public
- Ability to type utilizing word processing equipment with reasonable speed and accuracy
- Ability to establish and maintain effective working relationships with supervisors, staff, and the public
- Graduation from a senior high school, including or supplemented by clerical/technical courses
- Employment in a customer service position responsible for providing information to the public and operation of a telephone console, switchboard, or similar device
Benefits
- Information regarding the benefits available to State of Rhode Island employees is available from the Office of Employee Benefits
Important Details
- End Date: October 27, 2026
- Scheduled Work Days & Work Hours: Monday - Friday, 8:30 am - 4:00 pm
- Schedule: 35 Hours - Standard
- This position is assigned to the Call Center
- Restricted/Limited to the leave of the prior incumbent
About the Company
