About the role
Hiring: Customer Support Specialist (Crypto Exchange Experience Required)
We are looking for an experienced Customer Support Specialist who has previously worked or currently working at a cryptocurrency exchange.
Key Responsibilities
- Provide professional customer support via live chat, email , and ticketing systems.
- Assist users with account issues, KYC verification, deposits, withdrawals, trading, and security-related inquiries.
- Investigate and resolve customer concerns while ensuring a high level of customer satisfaction.
- Escalate complex technical, compliance, or security issues to the appropriate teams.
- Maintain accurate records of customer interactions and support cases.
- Stay up to date with the exchange's products, services, policies, and procedures.
- Deliver timely, accurate, and customer-focused support.
Requirements
- Previous experience working in Customer Support at a cryptocurrency exchange (CEX or DEX-related platform preferred).
- Strong understanding of cryptocurrency, blockchain technology, wallets, deposits/withdrawals, and trading fundamentals.
- Experience with CRM or ticketing systems such as Zendesk, Freshdesk, or Intercom.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, customer-focused environment.
Preferred Qualifications
- Knowledge of AML/KYC processes and account verification procedures.
- Experience handling fraud, account security, or payment-related issues.
- Multilingual skills are a plus.
If you have experience providing customer support and currently working for a cryptocurrency exchange, we'd love to hear from you. Please send your resume along with a brief summary of your experience and the exchange(s) where you worked. Message me on my Telegram account (hoshithomson)
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