Customer Support Specialist

About This Role

Supporting customers with their vehicle service and technical needs is the core of this role, helping to accelerate the transition to sustainable energy. The ideal candidate will be passionate, resilient, and customer-centric, focused on delivering an innovative experience for a rapidly growing customer base.

Responsibilities

• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for service and vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers on how to self-serve, including directing them to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to customers on a daily basis

Requirements

• Minimum 1 year of relevant work experience in a customer service environment
• Strong attention to detail and exceptional written and verbal communication skills
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast-paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Interest in technology, particularly Tesla products, and agility at learning new products and features
• Rock-solid work ethic and a strong team-oriented personality
• Evidence of exceptional ability and a passion for accelerating the world
• Requires open availability (must be able to work evenings and weekends)