About This Role
This role provides technical, order, and payment-related assistance and support to internal and external customers. You will coordinate with relevant stakeholders to ensure complete case ownership and improve customer satisfaction.
Responsibilities
- Ensure the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
- Recommend appropriate solutions for customer requests, and coordinate with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place
- Keep customers proactively informed on the issue status based on inputs received and clarify their doubts
- Ensure a positive customer experience throughout the entire process
- Prepare and analyze regular statistics (e.g., forecast) using available tools and collecting additional relevant information
- Track regular sales performance against the target and share insights with the management
Requirements
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments
- Demonstrated skills in working effectively with people with diverse backgrounds, both inside the plant environment and with external contacts
- Strong knowledge of Microsoft programs: Excel, Word, PowerPoint, Microsoft Outlook
- SAP experience required
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors, and with end customers
- Candidates must already have work authorization that would permit them to work for ABB in the US
Nice to have:
Benefits
- Tools and freedom to grow your skills, shape your path, and take on challenges that matter
About the Company
ABB helps industries run leaner and cleaner. It is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities.
