About the role
Work from Home Bilingual Customer Support Representative
Fluency in both Portuguese and Spanish is mandatory
Our client, a global leader in e commerce, is seeking talented bilingual individuals to join their virtual customer service team in Colombia. This is a permanent, remote position designed for those who are passionate about providing world class support and building a career with a major multinational firm.
Primary Responsibilities
As a Customer Support Associate, you will act as the first point of contact for users in the Brazilian market. Your goal is to resolve inquiries, prevent future issues, and provide a positive experience for every user. Communication will take place via phone, chat, and email, covering topics such as product questions, shipping status, payment issues, and site navigation.
Position Details
The monthly salary is 2,799,766 COP. This is a full time role with a minimum of 40 hours per week. Because the service operates 24/7 from Monday to Sunday, schedules vary and will include different shifts. Candidates must be available to work on national holidays as required by business needs, with compensation provided according to local law.
Requirements
Applicants must be at least 18 years old and currently reside in Colombia with valid legal working status. Fluency in both Portuguese and Spanish is mandatory. You must have a dedicated, quiet workspace with a desk and chair. Technical requirements include a stable wired internet connection with at least 10 Mbps download and 3 Mbps upload speeds. Previous customer service experience is not required as full training is provided.
Employee Benefits
Competitive medical and dental insurance
Life and accidental death insurance
Employee Assistance Program
Paid comprehensive training
Corporate discounts on company products
Career development and growth opportunities
Access to retail and lifestyle discount programs
Application Process
The client provides all necessary hardware, including a computer, peripherals, and security tokens, which will be shipped to your home. Candidates should be prepared for a multi step application process that includes assessments to evaluate suitability for the role.
Required Skills
Strong organizational abilities and attention to detail
A friendly, customer first attitude
Ability to learn new systems quickly
Comfort working in a fast paced, multitasking environment
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