About the role
This customer service role involves assisting customers with Spectrum’s Community Solutions products and services. Key Responsibilities Include
- Resolving inquiries and troubleshooting issues related to Video, Internet, and Streaming using diagnostic tools
- Managing account activation, maintenance, and billing support via phone
- Recommending upgrades and solutions tailored to customer needs
- Processing orders and updating accounts within management systems
- Handling escalations and coordinating field visits for complex problems
- Contributing ideas to enhance customer experience and build long-term relationships
- Achieving sales activity goals and staying informed on Spectrum products
Qualifications Include
- High school diploma or equivalent
- Customer service, sales, or retention experience
- Proficiency in English, troubleshooting Spectrum products, and billing systems
- Strong communication, problem-solving, multitasking, and attention to detail
- Positive phone demeanor and computer skills including Microsoft Office
Preferred experience: over 1 year in cable operations or telecommunications call centers.
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