About the role
This role involves providing exceptional customer service by assisting customers with Spectrum’s Community Solutions products and services.
Key Responsibilities Include
- Resolving inquiries and troubleshooting issues related to Video, Internet, and Streaming using diagnostic tools
- Managing account activation, maintenance, and billing concerns via phone support
- Recommending upgrades and tailored solutions to enhance customer satisfaction
- Processing orders and updating accounts within management systems
- Handling escalations and coordinating field visits for complex problems
- Contributing ideas to improve customer experience and build long-term relationships
- Achieving sales activity goals and staying informed about Spectrum products
Qualifications Include
- High school diploma or equivalent
- Customer service and sales or retention experience
- Proficiency in English, troubleshooting Spectrum products, billing systems, and software such as Microsoft Office
- Strong communication, problem-solving, multitasking, and customer service skills
- Positive phone demeanor and attention to detail
Preferred experience: Over 1 year in cable operations or telecommunications call centers.
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