Customer Support Officer

Key Responsibilities

• Handle customer enquiries, orders, quotations, service requests and escalations professionally and promptly.
• Provide proactive updates on order and shipment status, including potential risks and recommendations.
• Coordinate with internal departments to support timely order fulfilment and resolve customer issues.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Maintain accurate customer reports, operational records and documentation.
• Ensure work processes comply with relevant company policies, quality standards and regulatory requirements.
• Support urgent customer matters outside regular office hours when required.

Requirements

• Diploma or Degree in Business Administration, Engineering, Operations Management or a related discipline.
• At least 3 years of relevant customer service or customer support experience.
• Experience in the machinery, equipment or technical service industry will be an advantage.
• Strong spoken and written English communication skills.
• Ability to communicate in Chinese will be an advantage where required for business communication with Chinese-speaking customers and stakeholders.
• Customer-focused with strong communication and relationship-building skills.
• Resourceful and independent with good problem-solving abilities.
• Strong organisational, multitasking and time-management skills.
• Comfortable working in a fast-paced environment and coordinating with multiple stakeholders.
• Meticulous, analytical and proactive.

Working Hours

Monday - Friday , 8:30 AM- 5:30 PM